Builders are experiencing an extremely busy start to the year with a spike in calls, according to figures released by telephone answering service, Moneypenny.
The company’s PAs, which look after the telephone calls for hundreds of builders and contractors in the UK, saw a 100 per cent increase in business calls in January, in a like-for-like comparison compared with calls in December.
The busiest day of the year for business calls to builders and contractors was Thursday 5 January, with an 83 per cent increase in calls compared with the previous three Thursdays.
“It’s encouraging to see the building trade experience this surge in activity and interest so early on in the year,” said Laura Lloyd, New Business Manager at Moneypenny. “Whilst we know the demand for their services is there, it does suggest, that although many builders have call answering in place, there will be many more who are letting vital business calls go unanswered – therefore missing out on customers.
Laura added: “We discovered recently that 69 per cent of callers don’t leave voicemail messages when they can’t get through to a tradesman, and will instead hang up. This could be having a huge impact on their revenue. So, given the high call volume for builders this year already, plugging the gap should be firmly on their agenda for 2017.”