April 5, 2020

Kent-based Easybook Training receives Feefo Platinum Trusted Service Award as it celebrates its 10th anniversary in business

A Kent-based company that offers construction businesses the facility to search and book thousands of safety training courses nationwide has received Feefo’s new Platinum Trusted Service Award as it celebrates its 10th anniversary in business. 

Easybook Training, based in Tunbridge Wells, was established in 2010 by Terry Walsby and Lucy Tier. It works with hundreds of approved training providers nationwide to offer a wide range of courses including First Aid, CITB, IOSH, NEBOSH, CPCS, IPAF & PASMA. 

Since 2015, the company has been working with Feefo, an independent review platform to show potential new customers “real reviews” and instil confidence when booking courses with them. 

For the last three years, Feefo has awarded Easybook Training with it’s Gold Trusted Service prize but last week it received the brands new Platinum Trusted Service Award for customer service.

The Platinum Trusted Service award is given to companies that have achieved the Gold Trusted Service award for three consecutive years. 

Lucy Tier, Operational Director at Easybook Training

The Feefo Gold Trusted Service prize is awarded to those who have collected at least 50 Feefo reviews in a year, and have achieved an average score of at least 4.5.

Easybook Training has undergone sustained growth since it was set up 10 years ago, largely due to the increase of available courses and its high-level customer service. 

Terry Walsby, Managing Director at Easybook Training, said: “We are thrilled to have picked up this accolade by Feefo. 

“We are so thankful for our customers and their wonderful reviews.

“It recognises how hard we’ve been working over the years to give great experiences to all our customers, who are the most important judges of what we do.

“It comes at a time when we celebrate 10 years in business, in which we have continuously grown year on year.  

“The two main reasons for our growth would-be our straightforward booking system and a consistently high level of customer service.   

“The team work hard to ensure high levels of service are met from the point of booking through to the final stage when a certificate is issued. 

“We still have customers continuing to book who have been with us from the beginning, but new customers are what keep the company growing.

“By offering the high level of service and simple booking system we retain a high percentage of new customers who return time and time again.”

Terry Walsby, Managing Director at Easybook Training

At the end of 2019, Easybook Training added a full range of Construction NVQ’s to its offering and in January it introduced a full suite of “Soft Skills” courses, including Customer Service, Management, Personal Development and Finance. 

According to LinkedIn research, hard skills aren’t all employers are interested in anymore. In fact, there are five soft skills in particular that are soaring in demand. These are creativity, persuasion, collaboration, adaptability and emotional intelligence – all skills that demonstrate how people work with others and bring new ideas to the table.

 In addition, the “soft skills” can make the difference between an effective health and safety professional and an inspirational one.

Terry adds: “We are thrilled to now be offering these courses to our customers.  

“The range includes Customer Care (Incoming Calls), Credit Control, Time Management, Key Selling Skills & Managing Budgets to name just a few.

“Our main offering through the website has always been construction/site-based training and we noticed there was a missing link for office-based staff.  

“By offering the selection of 20 new courses there is something for people who want to develop their skills or who may be looking to get into a new role.”

The landmark birthday comes four months on from when the company expanded into the US by opening up a new office in the city of Waukesha in Wisconsin. The aim was to target an American market, by offering companies one place to view and book safety courses throughout the US. 

It was set up as a joint venture with the KHL Group, the leading supplier of international construction information.

Lucy Tier, Operational Director at Easybook Training said: “We’re very happy with how things have progressed so far in terms of structure and the team we’ve built in the US. 

“2020 is a big year for Easybook Training USA as we plan to get a real foothold on the training market.  

“We’ve got a marketing strategy to work to and our sales force are fully focused on making the year a success.

“Our focus for both the UK and the US in the future will remain the same – to consistently implement high levels of customer service throughout the team, invest in ever-changing technology, attract new customers and increase our course offering.  

“Most of all it will be to keep our customers and training partners happy.”

The company will mark its milestone anniversary with a party on 20th March.