December 11, 2019

Fayers – Building on a 135-year history

As befits a company with 135 years of operation under its belt; plumbing, heating and bathroom specialists Fayers has successfully moved with the times since its creation in 1884. The company is now committed to moving to the next stage in its development under the direction of new Managing Director, Ken Beney.

“We remain very much a family owned business covering a number of areas, both within the end user and contracting sectors,” explains Mr Beney, who has brought considerable experience with him, having previously worked for the likes of Robert Lee Distribution, AWA Bathrooms and MX Group. “Geographically we predominately cover the north-east area of London, supported by our head office in Enfield in east London and our sites in Barnet, Kings Cross and Buckhurst Hill but have a transport infrastructure that can strike further afield when required.”

Fayers’ mixed client base has helped the company maximise its opportunities in a marketplace that continues to prove challenging. “We’re probably not alone in wishing that the overall marketplace was a little more buoyant and the Brexit uncertainty is continuing to have a detrimental effect,” outlines Mr Beney. “That said, we are showing growth year-on-year so we’re certainly moving in the right direction. Despite this, it is a tough environment and margins continue to be squeezed as suppliers attempt to push prices upwards.

“I wouldn’t say trade was easy at the moment but at the same time we are working extremely hard to keep ourselves on track and ahead of the game. Some of this uplift has come about from the development of our site here in Enfield, which we moved into last April and has helped bring through new opportunities for the business.”

The addition of the Enfield operation to its armoury has brought further impetus to Fayers’ offering, which is well supported by a strong supply infrastructure based around a long-standing relationship with FORTIS, the UK’s leading independent merchant buying group.

“Being members of such a well developed organisation gives us considerable buying power, which in turn allows us to pass savings to our customers,” says Mr Beney. “There are also some major players within FORTIS that provide us with high levels of expertise and support, particularly from a product perspective.”

In addition to its robust supply chain, Fayers also benefits from a highly experienced workforce. “We currently have over 60 employees and we’re very strong on staff development. We’re members of the BMF and one of the elements I have brought to the table is a great belief in training and a commitment to ensuring that our staff have the necessary support they require to progress through the business.

“One of the most significant elements of Fayers’ longevity has been its strong and stable workforce. We have many long-serving members of staff – some of which have been with the company for over 30 years – and the family-owned nature of the business has provided a solid foundation for its development. This has also helped create a very friendly and service-orientated approach that continues to serve us well.”